FAQ - iLab

Kanji-Lab How to login

Q & A

■ Operating Environment

・Web page does not display properly

■ About Login

・When logging in, the message "Email address or password is incorrect" is displayed.

■ About Membership Registration

・Where do I sign up for membership?

・I did not receive an email when I registered/changed my password

■ About the Plan

・I want to check my current plan / change to another plan / cancel auto-renewal

・My plan auto-renewal failed. How do I re-pay?

・I don't have a credit card, can I still enroll in a plan?

■ About billing

・How do I change my billing information?

・How do I change my credit card information?

・How do I reissue a receipt?

■ Unsubscribe from membership

・How do I unsubscribe?

■ For inquiries, contact

Kanji-Lab How to login

You can login here.

Q & A

■ Operating Environment

・PC

Recommended Browser：Google Chrome

・iOS

Recommended terminal：iPhone7 and above, iPad compatible

Supported OS：iOS 11.0 or higher

・Android

Recommended terminal：OS: Android 8.0 or higher recommended

■ About the Website

・Web page does not display properly

Depending on your environment, there is a possibility that the old web page may continue to be displayed.

Please close all open browsers and then access Kanji-Lab again.

If the above does not improve the problem, please delete your browser's cache data and try accessing the site again.

■ About Login

・When logging in, the message "Email address or password is incorrect" is displayed.

The entered value is incorrect.

Please check the information you entered based on the following.

・Are the characters used in the email address or password?

・Is the @ character one-byte?

・Are there any spaces or special symbols?

■ About Membership Registration

・Where do I sign up for membership?

We apologize for the inconvenience, but please click here to register as a new member.

・I did not receive an email when I registered/changed my password

Please check your spam folder to make sure that it has not been sorted into your junk mail folder.

Also, please set your e-mail address to receive e-mails from the following domains.

If you are using a carrier e-mail address, even if you have not set your e-mail address to block incoming e-mails

Please add the following domains to your incoming permission list even if you have not set your e-mail address to reject incoming messages.

kanjiquestlab.com

■ About the Plan

・I want to check my current plan / change to another plan / cancel auto-renewal

・My plan auto-renewal failed. How do I re-pay?

・I don't have a credit card, can I still enroll in a plan?

■ About billing

・How do I change my billing information?

・How do I change my credit card information?

・How do I reissue a receipt?

■ Unsubscribe from membership

・How do I unsubscribe?

You can unsubscribe here

■ For inquiries, contact

E-Mail：info@kanjiquestlab.com